Terms And Conditions

Custom Orders

All custom orders are a collaboration entered into between Allport Millinery and it’s customers. Allport Millinery requires a $100 materials and consultation deposit before a custom design is initiated. This $100 deposit is non refundable for cancellations, change of minds and no-shows.  Deposits will only be refunded at the discretion of Allport millinery if work can not be completed or partially refunded under extreme cases when deemed necessary. Allport Millinery reserves the right to cancel orders in situations where they feel a collaborative outcome in not able to be achieved or an unreasonable amount of changes have been made which.

We ask for this understanding as we believe each customer deserves our undivided attention and care and this is only possible if we can share our attention fairly.

We strive keep our customers happy and to create the very highest quality product we can and this is only possible through the cooperation and consideration of our valued customers, past present and into the future.

Rush orders

2 weeks out from an event requires a rush order fee of $25

1 weeks out from an event requires a rush order fee of $50

Allport millinery reserves the right to increase the fee depending on the intricacy of a custom order, in peak periods and to waive the fee in some situations. All fees will be discussed with customer in advance.

Return Policy

Allport Millinery is a boutique handmade business providing the highest quality product to its customers around the world. Because of the boutique nature of our business we have strict return policies.

Returns 

Return are only available under the condition where item does not match description, wrong item has been delivered or if the item is deemed faulty. For any return contact with Allport millinery must be made within 24 hours of receiving product and each order will be assessed on a case by case basis and is at the discretion of the business to deem if a refund will be provided. All postage costs will be paid by the customer and items must be returned in saleable unworn condition before exchange can be authorised. A store credit can be provided for a return to the value of the item purchased not including postage costs.

Exchange 

Exchanges are available under the condition where item does not match description, wrong item has been delivered or if the item is deemed faulty. For any exchange contact with Allport Millinery must be made within 24 hours of receiving product and each case will be assessed on a case by case basis and is at the discretion of the business to deem if a exchange will be provided. All postage costs will be paid by the customer and item must be returned in saleable unworn condition before exchange can be authorised.

Store credits 

Store credits are only available under the condition where item does not match description, wrong item has been delivered or if the item is deemed faulty.

Change of Mind

If it is simply a case of change of mind customers will not be provided with a Exchange, refund or store credit. 

Allport Millinery Privacy policy.

All data, information and pictures collected by Allport Millinery are for business purposes only. Allport millinery does its best to protect customers details and ensure confidentiality.